The connected apps or unified communications market has been growing rapidly in the last 10 years. The global market is projected to reach 36.45 million by 2026, with a CAGR of 10.5% as more and more companies adopt cloud-based solutions. These numbers indicate that connected apps technology is here to stay. Though there are many good reasons to go for connected apps, here are some of the classic signs your company is ready to take the next step in communication.
1. Overburdened teams
When your teammates begin to feel the pressure of their workloads, their response times to email and chat increase significantly. They struggle to focus on current tasks and meet project deadlines. This may be a sign of overburdening your teammates with too many applications. Adopting connected apps can free your staff from mundane work like searching for files or responding to too many emails in a day so that they can start focusing on more productive work.
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2. Difficulty in scaling work apps
As your company grows, you might appoint more employees and it may add pressure on your existing applications that are not scalable. Hence, setting up new accounts may take more time. When you use a SaaS-based connected app like Clariti, you can scale up easily without worrying about the cost. Moreover, all other critical aspects like data management, regulatory compliance, licensing, security etc will be taken care of by your vendor.
3. Remote working issues
Remote working is an excellent way to find the best talent out there without the confines of a geographic border. Remote working also eliminates travel times and allows instant access to the work system from anywhere. If your company is adding more remote workers, then it’s time to upgrade to a connected app. Though you might use different applications for email, chat, calls etc, within the office environment, your remote workforce cannot work with so many disconnected apps. A web-based connected app will allow your remote workers instant access to work information whenever and wherever they need it.
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4. Customer service issues
If your customers and clients are complaining about the quality of customer service or are upset with having to re-explain their problem to different customer service representatives, then it’s time to adopt a unified communication system where all your customer interactions are readily available for reference. Using too many applications may decrease your employee’s ability to deliver the best-in-class service to your customers. A connected app application like Clariti can eliminate all the issues associated with communication and collaboration issues through Threads, where all the historical conversations about a particular customer can be stored and instantly accessed when your customer contacts by chat, email or phone call.
Read more: How to organize all your customer interactions in one place
5. Rising IT cost
If your cost of communication is rising due to using traditional legacy systems or using too many applications, then it is a good time to switch over to connected apps. The cost of replacing hardware and software associated with communication systems as well as piecing together several systems and platforms can be overwhelming. By switching to connected apps, your company can streamline communication and collaboration needs while reducing the costs associated with maintaining the applications in-house.
Each of these is a classic sign that your company is ready for connected apps. Adopting a unified app provider to resolve these issues instantly helps create efficiencies and improve the bottom-line of your company. Communication works best when different modes of communication are integrated. Recognizing these signs at the appropriate time and taking corrective action can help your company to reduce operational costs and boost productivity. Implementing a connected SaaS app like Clariti is a big-picture approach that can help your business grow and focus on what matters most.
