Top 8 web-based business communication tools for small businesses

4 min readDec 14, 2021


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From in-person meetings to online video conferencing, web-based business communication tools have made communicating with employees and clients easier, quicker and more affordable. Web-based business communication tools allow teammates to work together easily, regardless of their location. Using web-based business communication tools you can now communicate with anyone around the world through emails, calls and chats instantly.

Small businesses may find it very difficult to afford web-based business communication tools like Slack and Microsoft Teams because they are expensive to own. In addition, the small businesses will have to pay for all the integrations. If everybody in the team is not tech-savvy, they will need dedicated resources to help with all the integrations. In addition, their employees will also have to go through training to make use of all the features.

But the good news is there are a whole lot of affordable solutions available for small businesses apart from technology heavyweights like Slack, Zoom, Microsoft Teams etc. Small businesses should carefully research before picking web-based business communication tools, failing which they may find their employees getting lost in never-ending “reply-all” email chains or attending back-to-back meetings, struggling to get their work done. Even though narrowing down to the right web-based business communication tool won’t necessarily eliminate all emails or meetings, they can certainly help your employees communicate faster, collaborate better, and ultimately get more work done in less time.

Also Read : Top 8 web-based business communication tools for small businesses

Here is a list of top web-based business communication tools that will fit into the needs of every small business.

1. Clariti

Clariti is a free web-based business communication tool that is easy to use, and it doesn’t require any training. Small businesses may find it extremely convenient to own and use Clariti. Clariti combines all your communication including email, chat, calls, documents on cloud storage, and to-do in one app and links all related information in a TopicFolder. For every context, a new thread is created and all the relevant information is linked and stored automatically. TopicFolder not only makes communication faster, it also eliminates the need to search for any information and the stress that comes with it. Clariti is ideal for small and medium businesses to boost team collaboration and drive productivity. It is securely hosted on Amazon Web Services, providing total reliability, 100% uptime and trusted security of all your workday data.

2. Yammer

Yammer revolutionizes internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions, faster. Allows all employees to know what’s happening day-to-day as well as build on the work of others. Employees will be able to create groups relevant to work and other interests, along with keeping documents or photos in context while still discussing things online.

3. Whispir

Whispir is one of the best web-based business communications tools that uses cutting edge technology to bring all your communications channels like email, SMS, voice and web chatting together in one easily accessible space for rich two-way multi-channel communications.

Best messaging app for smart teams | Start you free trial!

4. MiCloud

MiCloud is a web-based business communication tool that helps businesses manage calls, chats, events, audio/video web conferencing, and screen sharing. MiCloud Connect lets you move communications and collaboration to the cloud with confidence.

5. Jive

Jive’s interactive intranet connects all your people, knowledge and content in a secure collaboration and communication hub across mobile and desktop devices. It’s a one-stop-shop for corporate communications, employee engagement and high-performance teamwork. AI-powered PeopleGraph technology proactively connects employees with people and information they need to know. Jive’s integrated, out-of-the-box solution reduces cost of ownership and enhances other applications.

6. Crugo

Crugo is an all in one, secure communication platform that increases team productivity by streamlining communications and organizing them more effectively. Crugo provides businesses with the ability to instant message in real time, share files, maintain task lists, organize and store files, share calendars and monitor RSS news feeds all in a single tool, available cross-platform.

7. AlertMedia

Using AlertMedia you can engage in secure, real-time, two-way interactions with any size audience over any channel, to any device, anywhere in the world in a matter of seconds. AlertMedia’s easy-to-use interface enables you to communicate with your employees and associated audiences via text, voice, email, app push notifications, social, conference call, and custom channels while getting real-time reports and insight. AlertMedia is modern, reliable, and secure.

Increase productivity by 50% | Email, chat, to-do in one app | Sign up for free!

8. Talkspirit

Talkspirit is one of the best solutions to boost your internal communication. It brings all your employees together in a secure online space, wherever they are, even without an email address. By centralizing your news, events, documents and discussions in one place, Talkspirit provides a better way to spread the culture, share values, and connect across the company. Talkspirit is available in 8 languages.

The benefits of web-based business communication tools have evolved far beyond information sharing and they have made it easier for companies to organize their communication, improve workforce productivity and employee engagement. Sign up for these tools and see the difference




Clariti is a business productivity web app that brings your emails, chats, call, to-dos, & shared documents… in one app.